Only items purchased on the Surge Roller website can be returned to surgeroller.com.au for refund or exchange. Items purchased in a a pet store, specialty retailer or elsewhere must be returned to their original point of purchase.
We will not refund a product if:
Too much time has passed. The right to a refund ends after a period of time has passed in which one would expect the problem to have become apparent; or
The product was damaged after being delivered to you.
We will not refund or replace a product if you have changed your mind about purchasing the product or made an incorrect choice. In the event you are not satisfied with an item you have purchased, you may return the item WITHIN 30 DAYS OF PURCHASE.
Get a refund
In order for your return to be processed as quickly as possible, please follow our returns procedure below.
Contact Customer Service for return authorisation.
Email Customer Service firstname.lastname@example.org
Have your Sales Order number (SO#) or Invoice number ready
If the item is faulty or damaged, please include relevant photos
Make sure your return meets the following:
Product is in new condition
Product is in its original packaging with all parts and accessories
Product was purchased in the last 30 days
Surge Roller is a registered Company under ABN: 13 499 374 587